FAQ-06.png

HOW DOES KEEP6 OPERATE? . . .

Our company holds a License to Represent Manufacturer #57303 issued by the Alcohol and Gaming Commission of Ontario (the "AGCO") under the name “HMH NEGOTIANTS” for its representation of each of the suppliers depicted on the Website, and carries on business to the public as "Keep6 Imports". We sell beer to customers purchased through a Consignment Program operated by Specialty Services Department of the Liquor Control Board of Ontario "LCBO"), and we, or our affiliates, are authorized by the LCBO as a consignment agent. LCBO Guidelines define our role and the LCBO´s expectations. As a Manufacturer´s Representative or agent, we do not "sell" beer. Rather, the LCBO regards you to be its customer. We are the intermediaries that process the sale of beer from the LCBO to you. "Process" means that we represent our manufacturers and assist in the transaction of your purchase from the LCBO.

WHAT CLASSIFIES IMPORTED BEER IN ONTARIO? . . .

According to the LCBO, Imported beer is considered anything produced outside of Ontario.

WHERE CAN I FIND YOUR PRODUCTS? . . .

ONLINE: All alcoholic products advertised on this site are purchased through the LCBO consignment program and are available to Ontario residents. You must be 19+ years of age to purchase. This program is operated by the LCBO specialty services department, which allows Ontario importers/agents to provide customers with convenient access to brands that are not for sale in LCBO retail outlets. Our agency has allocated space at the LCBO consignment warehouse to facilitate the timely distribution of our products. For more information about LCBO specialty services, please follow this link. http://www.lcbo.com/content/lcbo/en/corporate-pages/about/aboutourbusiness/private-ordering.html

LCBO RETAIL OUTLET LISTINGS: Our products that are selected by the LCBO and are available at LCBO retail stores. These products can be picked up directly from stores that have inventory. Our agency cannot deliver products that are listed at retail stores.

KEGS: All our kegs are purchased through the LCBO's Specialty Services department and are warehoused and distributed by third party keg distributors appointed by the LCBO. Kegs are available for all licensees in Ontario. If you are a private customer and interested in purchasing kegs please contact sales@keep6imports.com.

RESTAURANTS & BARS: The majority of our products (bottles and draught) are sold to bars and restaurants throughout Ontario. If you are a licensee interested in carrying our products, send us an e-mail sales@keep6imports.com.

HOW DOES PRICING WORK? . . .

All advertised pricing is in Canadian Dollars. Prices may include but not limited to: LCBO mark up, lab analysis, re-labelling, re-stocking, storage, transportation, administration, freight fluctuation, applicable taxes, bottle deposit ($2.40 per case) and agency fee. Advertised prices include HST (13%). Products produced outside of Canada also include: customs charges, duties, and excise tax. Due to currency fluctuations and LCBO policy changes, prices are subject to change without notice. For online purchases with a credit card, there is a 2.9% service charge embedded into the cost of the beer.

WHO CAN PLACE AN ORDER? . . .

To place an order you must be 19 years of age or older and a Ontario resident. Additionally, liquor may not be sold or supplied to a person who is, or appears to be, intoxicated. Please be advised that there are substantial penalties under the Liquor License Act for breach of these laws. Keep6 Imports urges you to always drink responsibly and to never drink and drive.

HOW DO I PLACE AN ORDER? . . .

We accept orders online twenty-four hours a day, seven days a week through our online shop. All orders are processed with the LCBO once we receive payment in full.

HOW CAN I PAY FOR MY ORDER? . . .

Keep6 Imports accepts all major credit cards through our online web store. Credit card payments are processed through an online payment gateway called STRIPE and a 2.9% online service fee will be applied to your order.

IS THERE A MINIMUM ORDER? . . .

The minimum order for all products listed on this website is one case. This minimum is determined by the LCBO. We are not permitted to sell individual bottles or multi mixed packs. If you are not interested in purchasing a full case, we suggest splitting it amongst friends and family.

WHERE CAN I PICK UP MY ORDER? . . .

If you live in Toronto, your order can be picked up at the LCBO Specialty Services Warehouse located at 33 Freelend St. (Yonge & Lakeshore). Business hours are Monday-Friday 8:00AM-4:00PM.

ORDERS OUTSIDE OF GTA? . . .

For residents located outside of the greater Toronto area, the LCBO offers a “store transfer” service where orders placed through this website can be available for pick up at your closest LCBO retail outlet. Please allow 3-5 weeks (depending on location) for your case to be transferred. The specified LCBO store manager will contact you when product is ready for pick up. ID will be required at the time of pick up. Store transfers will be processed once your order has been paid in full (refer to payment information above). Although this is a more convenient option, the fastest way to acquire product is to pick up at the LCBO warehouse in Toronto.

DO YOU HAVE A REFUND POLICY? . . .

If a product is deemed “faulty” or “not drinkable” due to the result of the manufacturer's error, we can facilitate a store credit or exchange of product. We do not provide a refund if a product is not to your personal taste or prefernece.

DO YOU DELIVER? . . .

Unfortunately at this time Keep6 Imports does not deliver. We are looking into this option down the road.

CAN YOU SELL BEER OUTSIDE OF ONTARIO? . . .

Keep6 Imports can only sell products to Ontario residents. For inquiries outside of Ontario, please contact the producer directly.

DO YOU SELL PRODUCTS THAT ARE NOT IN YOUR PORTFOLIO? . . .

Keep6 Imports can only sell products from suppliers that our agency represents. For products outside our portfolio please contact the LCBO or producer directly.

WHY DO YOU REQUIRE MY PERSONAL INFORMATION? . . .

Your personal information is requested by the LCBO from us for the submission of orders and the Freedom of Information and Protection of Privacy Act bind the LCBO. Keep6 Imports is also bound by this act. Should you ever feel the LCBO has used this information for purposes other than the completion of a sale, please notify us at info@keep6imports.com.