NEW ACCOUNT TERMS & CONDITIONS

 

ORDERING BOTTLES

All licensee orders can be placed through e-mail: orders@keep6imports.com or online through the licensee ordering page (http://keep6imports.com/licensee). The weekly order deadline (for delivery only) is Monday at 5:00pm. Orders placed after this deadline will be processed for the following delivery week. Keep6 Imports cannot release emergency (same day) orders due to LCBO ordering and processing times. If you have missed the weekly deadline and need product, we can arrange for you to pick up your order at the LCBO warehouse (see below). Keep6 Imports will send an updated weekly stock and inventory every Friday. To sign up for this mailing list please contact orders@keep6imports.com  

BOTTLE DELIVERY

Bottle Orders are delivered from the LCBO Specialty Service Warehouse weekly on Wednesday within the GTA. Orders outside the GTA will be delivered by Friday depending on your location. The minimum order for delivery is 3 cases. All deliveries will be subject to a delivery fee (see below). Keep6 Imports cannot guarantee any specific delivery times due to traffic, number of stops and LCBO wait times. If you have any specific delivery instructions, clearly indicate this on your new account form or let us know so we can add it to your invoice. Please note that kegs 20L or greater are delivered by appointed LCBO keg distributor. Please see below for more information about kegs.  

BOTTLE DELIVERY FEE

As intermediates between the LCBO and its customers Keep6 Imports will charge a delivery fee on all orders. This fee will appear on our invoices as “Agency Handling Fee”. For information on delivery fee's and zones please click here. To avoid this fee, customers will have an option to pick up their beer order directly at the LCBO Specialty Services Warehouse Located at 33 Freeland St. Toronto, Ontario.

PICK UP YOUR ORDER

Keep6 Imports and the LCBO require 2 business days to process all pick up orders. At the time of placing your order please indicate that you will be picking up at the LCBO and the pick up date. Orders picked up without planning will result in longer wait times at the warehouse. Payment of your order is required prior to pick up. Please visit http://keep6imports.com/pickup for more information about hours and location. Orders which are not picked up within 7 business days will be cancelled and subject to an LCBO re-stocking fee of $25.00 (+ Tax) and credit card processing fee  

RECEIVING ORDERS

At the time of receiving your order we require the licensee to very (sign and date invoice) that the product delivered matches invoice. If there are any issues with your product or order, please advise us within 24 hours of delivery. Any delivery shortages or errors should be clearly written on both copies of the invoice.

PAYMENT

Keep6 Imports is the intermediate between the LCBO and its customers. The conditions of our license do not permit us to deliver any product that is unpaid. Payment terms (like buying from an LCBO retail store directly) are COD. We accept all major credit cards. Credit cards are securely kept on file and are processed prior to delivery. Drivers are strictly not permitted to facilitate a delivery if payment has not been made. If you would like to pay by cheque, this must be arranged with your sales representative in advance and your order will not be processed/delivered unless the cheque is received in advance by mail.  

PRODUCTS

All producers we represent are small and product availability is limited. Products which are advertised as “year round” are ordered regularly however due to LCBO processing times we cannot guarantee consistent availability of any products. An updated stock list will be sent weekly via e-mail. If you are interested in placing private orders with any of our suppliers, please e-mail orders@keep6imports.com.

CASE PRICING

Prices may include but not limited to: LCBO mark up, lab analysis, re-labelling, re-stocking, storage, transportation, administration, freight fluctuation, applicable taxes, bottle deposit ($2.40 per case) and agency fee. Advertised prices do not include HST (13%) and bottle deposit. Products produced outside of Canada also include: customs charges, duties, and excise tax. Due to currency fluctuations and LCBO policy changes, prices are subject to change without notice

RETURNS

All requests for product returns after an order has been processed will be subject to an LCBO and re-stocking fee of $25.00 (+ Tax) and credit card processing fee. Returns based on product damage and faultiness are assessed on a case to case basis and a re-stocking fee may or may not apply. Product returns must be in saleable condition and made within 14 business days. Return of a faulty product must indicate immediate discovery. Defective returns will not be accepted when the majority of product is absent from packaging.

CANCELLATION

All cancellations made after an order is processed or picked up will be subject to a re-stocking fee of $25.00 (+Tax). This will be charged to your credit card on file.

CREDITS / SHORTAGES

In the event of a delivery or order shortage, product will be delivered the following week or a credit will be issued to your account. All credits will be applied to your next order.

ORDERING KEGS

By law all beer produced outside of Ontario in kegs must be warehoused, delivered and invoiced by LCBO keg distributors. Keep6 works with Premier Brands. To order kegs an account must be set up with Premier Brands. Payment terms are COD and delivery days are dependent on their weekly routes. For more information on how to set up a keg account please e-mail orders@keep6imports.com.

FAULTY KEGS

Tapped kegs are not refundable unless there is a quality issue. Do not continue to pour from a problem keg. No credits are issued or bad kegs with less than 80% of their contents. Your sales representative will be required to fill out a faulty product report to accompany the claim

ACCOUNTING INQUIRIES

All accounting inquires should be made to Tomas Morana (tomas@keep6imports.com)

DELIVERY ISSUES

Keep6 Imports facilitates delivery of kegs and bottles with third party companies. Any customer service related issues should be reported to your sales representative.