ORDERING

All licensee orders can be placed through e-mail: orders@keep6imports.com. The weekly order deadline (for delivery only) is Tuesday at 5:00pm. Orders placed after this deadline will be processed the following delivery week. Unfortunately, we cannot facilitate emergency (pick up or same day delivery) due to LCBO order processing times and procedures. Keep6 sends updated weekly stock and inventory list every Sunday. If you have missed the weekly deadline we can arrange an order to be picked up at the LCBO warehouse with 48 hours notice. 

 

DELIVERY

We deliver product weekly from LCBO Specialty Services Warehouse weekly on Fridays within the GTA. The minimum order for delivery is five cases. Keep6 cannot guarantee any delivery times due to traffic, number of stops and LCBO wait times. If you have any specific delivery instructions, clearly indicate this on your new account form. Note that keg and bottle products are delivered and invoiced by different companies (see ordering kegs below). If you would like to order less than five cases we can arrange an order to be picked up at the LCBO warehouse with 48 hours notice. 

 

DELIVERY FEE

As intermediates between the LCBO and its customers Keep6 Imports will begin charging a delivery fee of $10.00 (+tax) on all GTA orders starting Tuesday, August 1st, 2017. This fee will appear on our invoices as “Agency Handling Fee”. To avoid this fee, customers will have an option to pick up their beer order directly at the LCBO specialty services warehouse located at 33 Freeland St. With this new handling fee in place we will decrease our minimum order from 5 cases to 3 cases. At the time of placing your order please advise us if you would like to arrange a pick up at the LCBO. It will be assumed that all orders placed by GTA customers will be delivery unless otherwise notified. We thank you for your continued support. 

 

PAYMENT

Keep6 is the intermediate between the LCBO and its customers. The conditions of our license do not permit us to deliver any product that is unpaid. Payment terms (like buying from an LCBO retail store directly) are COD. We accept all major credit cards and cheque upon delivery. Drivers are strictly not permitted to facilitate a delivery if payment has not been made. If you are paying by cheque, please have it ready at the time of delivery for our driver. Credit cards kept on file are processed prior to delivery.

 

PRODUCTS

All producers we represent are small and product availability is dependent on what they can supply for this market. This along side LCBO processing times and warehousing restrictions Keep6 cannot guarantee consistent availability of any of our products. Product availability will be sent weekly via e-mail. If you are interested in placing private orders with any of our suppliers please e-mail orders@keep6imports.com

 

CASE PRICING

Prices may include but not limited to: LCBO mark up, lab analysis, re-labelling, re-stocking, storage, transportation, administration, freight fluctuation, applicable taxes, bottle deposit ($2.40 per case) and agency fee. Advertised prices do not include HST (13%). Products produced outside of Canada also include: customs charges, duties, and excise tax. Due to currency fluctuations and LCBO policy changes, prices are subject to change without notice

 

RETURNS

All requests for product returns after an order has been processed will be subject to an LCBO and Keep6 Imports re-stocking fee of $25.00 (+ Tax). Returns based on product damage and faultiness are assessed on a case to case basis and a re-stocking fee may or may not apply.